Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis
نویسندگان
چکیده
منابع مشابه
Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran
INTRODUCTION Patient's satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran. METHODS This cross-sectional study was conducted on patients (n=450) transferred b...
متن کاملOutpatient and Inpatient Services Satisfaction in Iranian Military Hospitals
BACKGROUND Many diagnostic and treatment procedures are done in hospitals and clinics. Offering services in these areas have a prominent role in promoting patients' satisfaction levels and their prospective about health services. OBJECTIVES This study is going to assess the satisfaction levels of patients referring to the six military hospital clinics in Iran. MATERIALS AND METHODS In this ...
متن کاملoutpatient and inpatient services satisfaction in iranian military hospitals
background many diagnostic and treatment procedures are done in hospitals and clinics. offering services in these areas have a prominent role in promoting patients’ satisfaction levels and their prospective about health services. objectives this study is going to assess the satisfaction levels of patients referring to the six military hospital clinics in iran. materials and methods in this cros...
متن کامل17 Inpatient satisfaction with physician.pmd
1College of Applied Medical Sciences, King Saud University, Riyadh, Saudi Arabia. Received: 07/04/02; accepted: 24/07/02 ABSTRACT The satisfaction of 400 inpatients with physician services at King Khalid University Hospital, Riyadh was evaluated. Patient characteristics and ward of admission were collected and a questionnaire based on the standardized Likert scale was used. The highest mean sat...
متن کاملDevelopment of a French inpatient satisfaction questionnaire.
OBJECTIVE To develop a brief French-language, generic, self-administered questionnaire to measure inpatient satisfaction. DESIGN Issues relevant to patients were identified using three open-ended questions designed in accordance with the disconfirmation paradigm. The content of patients' responses was analysed and then supplemented by items taken from published instruments in order to generat...
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ژورنال
عنوان ژورنال: Socio-Economic Planning Sciences
سال: 2021
ISSN: 0038-0121
DOI: 10.1016/j.seps.2021.101036